Configuring Additional Recipient Groups and Recipient Sources Applets
If the Recipient Group drop-down list does not contain the values you need, then complete the procedures in this topic. This topic describes how to configure your Siebel application to add or modify recipient groups or to modify user interface features for specifying recipients for outbound communication requests. For more information, see About Recipient Groups, Predefined Recipient Groups, and Configuring Substitution Fields for Recipient Groups.
If the predefined recipient groups do not serve all your needs, then you must configure the List of Values for the Recipient Group drop-down list to add values you need or remove values you do not need. For more information, see Configuring the List of Values for Recipient Groups.
If you want to add any items to the List of Values, then you must also configure the Recipient Sources applet to display records associated with the business objects and business components from which you want to specify recipients. The Recipient Sources applet is named Comm Source List Applet in Siebel Tools. For more information, see Configuring Recipient Sources Applets.
Configure the Recipient Sources applet for the following views:
Outbound Request Overview view of the Administration - Communications screen. The view name in Siebel Tools is Comm Request Source Recipient Admin View.
My Outbound Request Overview view of the Communications screen. The view name in Siebel Tools is Comm Request Source Recipient Personal View.
If you want to only remove a value from the List of Values, then you do not need to configure the applet in Siebel Tools.