Submitting Outbound Communication Requests

This topic describes how to submit an outbound communication request that you create.

Note: If the Communications Outbound Manager component aborts, then a communication request that is already submitted can be resumed automatically when restarting the Siebel Server. Alternatively, you can resubmit the request to process it from start to finish. For more information, see Restarting an Aborted Communications Outbound Manager Component, Monitoring Outbound Communication Requests, and Monitoring Outbound Communication Requests as Server Requests.

To submit an outbound communication request

1. Navigate to the Communications screen, then the My Outbound Requests view.

2. In the Communication Requests list, select the record for a communication request to submit.

   A user can see the requests that user created. An administrator can see all requests.

3. From the Show drop-down list, choose My Outbound Request Overview.

4. Verify that the request is correctly configured and includes the intended templates, and modify the request, as appropriate.

5. Click Submit in the Communication Request form.

   If the Server Request Processor, Server Request Broker, and Communications Outbound Manager server components correctly process the communication request, then the request is passed to the appropriate messaging applications for delivery to the intended recipients.

6. Monitor the progress of the request, as appropriate.

   For information about monitoring requests, see Monitoring Outbound Communication Requests and Monitoring Outbound Communication Requests as Server Requests.