Using Communications Operations

This chapter provides information for agents about managing email messages. It includes the following topics:

• About Email Messages for Siebel Email Response

• Process of Managing Email Messages for Siebel Email Response

• Specifying Preferences for Outbound Communications

• Preference Settings for Outbound Communications

• Creating Communications Profiles for Personal Use

• Using Send Commands to Send Messages

• Creating Activities for Send Commands

• Specifying Settings for Mobile Devices