CTI Role Privileges

The CTI Role Privileges control which channels are enabled for the user.

To allow users access to CTI activity creation, screen pop, and wrap-up, one of the Access <Channel> Communications privileges (see the following table) must be enabled for the user's role. If a user does not have the appropriate privilege for a channel, an Access Denied error is returned.

Table CTI Role Privileges

Privilege	Description
Access Call Communications	Provides access to the Call subtab under the Communications tab. Allows the creation of call activity records.
Access Chat Communications	Provides access to the Chat subtab under the Communications tab. Allows the creation of chat activity records.
Access Email Communications	Provides access to the Email subtab under the Communications tab. Allows the creation of email activity records.
Access Voicemail Communications	Provides access to the Voicemail subtab under the Communications tab. Allows the creation of voicemail activity records.
Manage CTI On Demand Access	Provides a grant privilege allowing company administrators to view this privilege, as well as the other privileges. This privilege also determines whether the CTI Activity WSDL file can be downloaded from the Web Services Administration page, and whether the CTI Company Profile settings are visible on the Company Profile page in Oracle CRM On Demand.