Required Settings to Make CTI Functionality Available

The following table lists the privileges and CTI Company profile settings necessary to provide access to different types of CTI functionality listed in the Type and Functionality columns.

The following columns indicate privileges:

• Call. Access Call Communications privilege.

• Chat. Access Chat Communications privilege.

• Email. Access Email Communications privilege.

• Vmail. Access Voicemail Communications privilege.

• Grant. Manage CTI On Demand Access privilege.

The following column indicates company profile settings:

• Check Box. One of the settings that enables or disables a UI control, for example, the Listen to Voicemail Enabled setting.

For example, for the Listen to Vmail button to appear, you must select the corresponding check box, Listen to Voicemail Enabled, on the Company Profile page.

Note: In the table, Group indicates members of a group of settings, one of which must be set to enable the CTI functionality in that row. For example, for the Communications tab to appear in the list of Available tabs, you must enable one of the CTI channel privileges (Call, Chat, Email, or Voicemail).

Table Privileges Required for Making CTI Functionality Available

		Whether privilege is required
Type	Functionality	Call	Chat	Email	Vmail	Grant	Check Box
Available tabs	Communication	Group				No	No
Button	Listen to Voicemail	No	No	No	No	No	Yes
Button	Listen to Voicemail on Phone	No	No	No	No	No	Yes
Button	Open Email	No	No	No	No	No	Yes
Button	Reassign Email	No	No	No	No	No	Yes
Button	Reassign Voicemail	No	No	No	No	No	Yes
Button	View Chat	No	No	No	No	No	Yes
Button	View Interaction History	No	No	No	No	No	Yes
Web service call	Create or wrap up Call activity	Yes	No	No	No	No	No
Web service call	Create or wrap up Chat activity	No	Yes	No	No	No	No
Web service call	Create or wrap up Email activity	No	No	Yes	No	No	No
Web service call	Create or wrap up Vmail activity	No	No	No	Yes	No	No
WSDL file	CTI Activity WSDL	No	No	No	No	Yes	No
Command	ScreenPop	Group				No	No
Command	WrapUp	Group				No	No
Detail page	Call	Group				No	No
Detail page	Chat	Group				No	No
Detail page	Email	Group				No	No
Detail page	Voicemail	Group				No	No
Privileges	CTI privileges in company Admin	No	No	No	No	Yes	No
Subtab	Call	Yes	No	No	No	No	No
Subtab	Chat	No	Yes	No	No	No	No
Subtab	Email	No	No	Yes	No	No	No
Subtab	Voicemail	No	No	No	Yes	No	No
Tab	Communication	Group				No	No
UI	Click-to-dial	Yes	No	No	No	No	Yes