CTIActivityWrapUp Input Parameters
The CTIActivityWrapUp method accepts the input parameters shown in the following table.
In a SOAP request, the parameters are supplied in the list of Interaction XML nodes. A maximum of five interactions can be specified in a single request.
Parameter |
Required |
Type |
Description |
|---|---|---|---|
AgentOfferTime |
Yes |
Date-Time |
The time that the interaction is offered to an agent. AgentOfferTime is also used as a primary key for differentiating activity records with the same InteractionId. |
ChannelType |
Yes |
LOV |
The channel type, equivalent to the activity subtype. The possible values are as listed in the first table in CTIActivityInsert Interaction Input Parameters. |
InteractionId |
Yes |
String (30) |
Part of the primary key of the activity, together with AgentOfferTime |