Contents

• Title and Copyright Information
• Preface

1 Whats New in This Release

• Whats New in This Release

2 Overview of Siebel Workflow

• Overview of Siebel Workflow
• About Siebel Workflow
  • Business Requirements that Siebel Workflow can Meet
  • Technologies that Siebel CRM Uses to Automate Business Processes
  • About Using Workflows in Workspaces
  • About Invoking Workflows
  • Restricting Client Access to Workflows
• About Workflow Processes
  • Scenario that Resolves Service Requests
• About Workflow Policies
• About Using this Book
  • How this Book Describes Objects
  • How this Book Describes Relationships Between Objects
  • Getting Help from Oracle

3 Siebel Workflow Process Architecture

• Siebel Workflow Process Architecture
• Siebel Workflow Process Runtime Architecture
  • Server Request Broker Server Component
  • Workflow Process Manager Server Component
  • How the Business Service Determines Where the Workflow Process Runs
  • How the Workflow Process Runs in the Workflow Process Manager Server Component
  • Components of the Workflow Management Server Component Group
• Object Hierarchy That Workflow Processes Use
• About Developing a Workflow Process
• About Using the Process Simulator
• About Activating a Workflow Process

4 Developing Workflow Processes

• Developing Workflow Processes
• Roadmap for Developing Workflow Processes
• Process of Analyzing Business Requirements
  • Gathering Information for Planning a Workflow Process
  • Identifying Business Process Actions
  • Identifying an Automation Solution
• Process of Planning Workflow Processes
  • Determining How to Start a Workflow Process
    • Using a Workflow Policy to Start the Workflow Process
    • Using an Event to Start the Workflow Process
    • Using a Script to Start the Workflow Process
    • Configurations That Start a Workflow Process
  • Determining the Workflow Process Decision Logic
    • Using Decision Conditions with a Decision Step
  • Determining Workflow Process Actions
    • Data Manipulation in a Workflow Process
    • Uses and Limitations of Workflow Process Actions
    • Using the Business Service Step
    • Using the Siebel Operation Step
  • Determining Error Handling
  • Examining Seed Workflow Processes
• Job Roles Used to Develop a Workflow Process

5 Using the Siebel Workflow Process Development Environment

• Using the Siebel Workflow Process Development Environment
• Using the Process Designer
  • Viewing All Workflow Process/Task Steps in the Web Tools Workflow Process/Task Editor
  • Modifying a Workflow Process
  • Data that a Workflow Process Can Access During Configuration
• Validating a Workflow Process
• Deploying a Workflow Process

6 Creating a Workflow Process

• Creating a Workflow Process
• Creating a Workflow Process Object Definition
• Defining the Primary Business Component
• Diagramming a Workflow Process
• Adding or Removing a Connector Point

7 Adding Workflow Process Steps

• Adding Workflow Process Steps
• About Step Types
• Naming a Workflow Process Step or a Process Property
• Editing a Workflow Process
• Adding a Start Step
• Adding a Business Service Step
  • Using the Pass By Reference Feature with a Business Service
  • How a Business Service Calls a Shell Script
• Adding a Decision Point
• Adding a Sub Process Step
  • Adding an Input Argument on a Sub Process Step
  • Using the Pass By Reference Feature with a Sub Process
• Adding a Siebel Operation Step
  • Using a Siebel Operation Step to Update a Process Property
  • Using a Siebel Operation Step with the Object Id Process Property
  • Using a Siebel Operation Step with the Upsert Operation
  • Configuring the Operation Property
  • Using a Siebel Operation Step with a Search Specification
    • Adding a Literal Search Specification
    • Referencing a Business Component Field in a Search Specification
    • Using Compound Expressions and Substitutions in a Search Specification
  • Using a Siebel Operation Step to Update a Field That References a Multi-Value Group
  • Using a Siebel Operation Step with a Calculated Field
  • Using a Siebel Operation Step to Traverse a Record Set
    • Stopping a Traverse a Record Set Operation
    • Counting the Number of Records Siebel CRM Gets or Updates
  • How Siebel Operations and Workflow Policy Programs Use Different Object Layers
• Adding a Task Step
• Adding a User Interact Step
  • User Interact Step Behavior
  • User Interact Step Restrictions
  • Defining a Runtime Event for a User Interact Step
  • Configuring a User Interact Step to Set a View Name
• Adding a Wait Step
  • Resuming a 7.0 Workflow Process
  • Setting the Processing Mode Property of a Wait Step
• Adding a Stop Step
  • How Siebel CRM Handles the Stop Step
  • Calling a Workflow Process that Includes a Stop Step
  • Defining a Custom Error Message on a Stop Step
• Adding an End Step
• Differences Between the End Step and the Stop Step
• Adding a Workflow Process Connector
• Defining a Property for a Workflow Process Step

8 Manipulating Data in a Workflow Process

• Manipulating Data in a Workflow Process
• Using Process Properties
  • Overview of the Process Property
    • Process Property and the Property Set
    • How Siebel CRM Sets the Starting Value of a Process Property
    • How Siebel CRM Sets the Ending Value of a Process Property
  • Arguments That You Can Define for a Process Property
    • Input Arguments of the Business Service Step, Sub Process Step, and Wait Step
    • Output Arguments of the Business Service Step, Sub Process Step, and Siebel Operation Step
    • Process Properties of the Business Service Step
  • Using the Multi Value Property Window
    • Viewing a Process Property in the MVPW
    • Viewing a Step Argument in the MVPW
    • Defining a Step Argument in the MVPW
  • Using Predefined Process Properties
    • Runtime Event Behavior
    • Changing the Active Row in a Workflow Process Step
    • Using the In/Out Process Property
    • Running a Workflow Process to Avoid a Response Data Insert
  • Defining a Custom Process Property
  • Using Process Properties to Manipulate Data
    • Passing a Process Property In and Out of a Workflow Process Step
    • Passing a Process Property by Reference
    • Passing Data Through a Process Property to an Error-Workflow Process
    • Concatenating a Process Property
    • Referencing a Process Property
    • Externalizing Workflow Properties
• Passing Data to and from a Workflow Process
  • Passing Values to a Workflow Process
  • Passing Values from a Workflow Process
  • Passing a Constant from a Workflow Policy Action to a Workflow Process
  • Examples Scripts That Pass Data to and from a Workflow Process
    • Using a Script to Start a Workflow Process and Create an Input Property Set
    • Using a Script to Create Property Sets, Set Values in PS, Add Child PS, and Call BS with InputPS
    • Using a Script to Access Parameters for a Workflow Process
• Configuring Decision Conditions for a Workflow Process
  • Configuring a Decision Condition
    • Viewing an Example of a Decision Condition
    • Adding a Branch Connector
    • Creating a Decision Condition on a Branch Connector
    • Adding Multiple Branches to a Single Workflow Process Step
    • Using Parallel Processing in a Workflow Process
  • Configuring Fields in the Compose Condition Criteria Dialog Box
  • Configuring Expressions in the Expression Builder
    • Using Compare To Options
    • Using Simple Comparison Operations
    • Using Iterative Comparison Operations
      • All Must Match Operation
      • This Must Match Operation
      • None Can Match Operation
      • One Must Match Operation
      • Other Iterative Comparison Operators
    • Using Substitution Variables in an Expression
      • Referencing a Business Component Field You
      • Example of Using an Expression to Compare Values
• Accessing Data from a Runtime Event in a Workflow Process
• Using the Timestamp

9 Testing a Workflow Process

• Testing a Workflow Process
• About the Testing Tools
  • Validate Tool
  • Process Simulator
  • Event Logs
• Process of Testing a Workflow Process
• Validating the Workflow Process
• Using the Process Simulator
  • About Simulating an Interactive Workflow Process
  • Guidelines for Using the Process Simulator
  • Using the Watch Window in the Process Simulator
  • Using the Process Simulator with Different Workflow Modes
  • Using the Process Simulator with a Server Component
  • Using the Process Simulator to Start a Workflow Process
  • Preparing to Use the Process Simulator
  • Preparing the Process Simulator for Use with a Script
  • Consequence of Pausing the Process Simulator in DR
• Troubleshooting Validation and Simulation Problems
  • Troubleshooting Problems That Occur During Validation
  • Troubleshooting Problems That Occur During Simulation

10 Administering a Workflow Process

• Administering a Workflow Process
• Managing a Workflow Process
  • Viewing Runtime Instances of a Workflow Process
  • Administering Workflow Process Instances
  • Stopping a Workflow Process Instance
  • Stopping a Workflow Process Instance with a Script
  • Removing a Workflow Process Instance from Workflow Instance Monitor
  • Removing a Workflow Process Instance from Workflow Instance Admin
  • Removing a Workflow Process from the Runtime Environment
  • Delivering a Workflow Process
  • Deploying a Workflow Process as a Web Service
• Monitoring a Workflow Process
  • Setting Monitoring Levels for a Workflow Process
    • Setting the Monitoring Level Parameter
    • Guidelines for Setting the Monitoring Level
    • Monitoring Level and Compatibility with the 7.0 Workflow Process
    • Monitoring Workflow Process Instances
  • Monitoring Levels for Tracing and the Event Log
  • Increasing Tracing Levels for Server Components of the Workflow Management Server
  • Collecting Data About the Workflow Process Properties
  • Collecting Timing Data
  • Collecting Data About System Behavior and Server Component Behavior
  • Deploying a Workflow Process to Siebel Mobile Web Client
    • Testing Routing Behavior with Full Copy Nodes
    • Using a Runtime Event with a Mobile Client
    • Notifying Mobile Users Who Are Not Synchronized
• Diagnosing a Failed Workflow Process
  • Diagnosing a Failed Workflow Process in a Production Environment
    • Using the Business Service Simulator to Diagnose a Workflow Process
    • Avoiding Excessive Records in the S_WF_PROP_VAL Table
  • Troubleshooting Problems That Occur When a Workflow Process Runs
• Recovering a Workflow Process
  • About the Workflow Recovery Manager
  • Architecture of the Workflow Recovery Manager
  • Using the Workflow Recovery Manager
    • Enabling the Workflow Recovery Manager
    • Preparing to Test the Workflow Recovery Manager
  • Recovering Workflow Process Instances
    • Automatically Recovering a Workflow Process Instance
    • Manually Recovering a Workflow Process Instance
    • How Call Depth Affects Resuming a Workflow Process
  • Guidelines for Recovering a Workflow Process
• Upgrading a Workflow Process

11 Configuring a Workflow Process

• Configuring a Workflow Process
• Setting the Workflow Mode Property
  • Types of Workflow Process Modes
    • About the Service Workflow Process
    • About the Interactive Workflow Process
      • Interactive Workflow Process in a UI Context
    • About the Long-Running Workflow Process
    • About the 7.0 Workflow Process
      • 7.0 Flow Usage
  • Options for the Workflow Process Mode Property
    • Workflow Process Mode Property Usage with Wait Step and User Interact Step
    • Workflow Process Mode Property Usage with Sub Process Step
  • Options for an Interactive Workflow Process
    • About the Synthetic Event
    • Synthetic Event Methods
    • Comparison of a Synthetic Event to a User Event
    • Forward and Backward Navigation Between Views
    • Guidelines for Configuring Backward Navigation
    • Configuring a Synthetic Event Button for Next and Back Events
    • Configuring a Synthetic Event Button for the Save Workflow Process Event
    • Configuring a Synthetic Event Button for the Resume Last Flow Event
    • Pausing and Resuming an Interactive Workflow Process
      • Persisting a Workflow Process
      • How Siebel CRM Uses the Cache of an Interactive Workflow Process That Is Paused
      • Event Handling with an Interactive Workflow Process That Is Paused
      • How Siebel CRM Handles an Interactive Workflow Process That it Cached
  • Options for a Long-Running Workflow Process
    • Defining a Sub Process that Assigns a Long-Running Workflow Process
    • Defining a Long-Running Workflow Process That Assigns a Task to a User
  • Enabling Workflow Process Persistence
    • How Persistence Works with Different Workflow Process Modes
    • Process Monitoring with Workflow Process Persistence
    • Enabling Persistence for a Workflow Process
• Starting a Workflow Process
  • Starting a Workflow Process from a Workflow Policy
  • Starting a Workflow Process from a Runtime Event
    • Choosing Between a Runtime Event and a Workflow Policy
    • Comparison of Using a Runtime Event to a Using a Workflow Policy
    • Defining a Button That Starts a Workflow Process
    • Identifying a Workflow Process That a Runtime Event Starts
  • Starting a Workflow Process from a Business Service
    • Guidelines for Starting a Workflow Process from a Business Service
  • Starting a Workflow Process from Another Workflow Process
  • Starting a Workflow Process from the Workflow Process Manager
    • Remote Synchronous Processing
  • Starting a Workflow Process from the Application Object Manager
  • Starting a Workflow Process from a Script
    • Starting a Workflow Process from a Script in the Object Manager
    • Starting a Workflow Process from a Script That Sends Field Values to Process Properties
    • Using the Server Requests Business Service to Start a Workflow Process from a Script
  • Starting a Workflow Process from a Custom Toolbar
  • Other Configurations That Start a Workflow Process
  • Using the Business Integration Manager to Start a Workflow Process
• Handling Errors
  • Using an Error Exception Connector to Handle Errors
  • Example of Error Exception Handling
  • Defining an Error Exception Connector to Handle an Update Conflict
  • Using a Stop Step to Handle Errors
  • Using an Error Workflow Process to Handle Errors
    • Benefits of Using an Error Workflow Process
    • How Siebel CRM Handles Errors
• Configuring Events
  • Configuring Runtime Events
    • Using Runtime Events with a Long-Running Workflow Process
    • Using Runtime Events with a User Interact Step
    • Using Runtime Events in a Business Object Context
    • Defining a Runtime Event in a One-to-Many Relationship
    • Using a Runtime Event with the Updated By Field
    • Runtime Events That You Cannot Use to Start a Workflow Process
    • Using a Runtime Event More Than One Time
  • Configuring a User Event
    • Using the Workflow User Event Service Business Service to Create a User Event
    • Starting the Workflow User Event Service Business Service
    • Configuring a Long-Running Workflow Process to Wait for a User Event
• Configuring Batch Processing
  • Configuring Batch Processing with a Search Specification
  • Configuring Batch Processing to Run Repeatedly at a Specific Interval
  • Configuring Batch Processing with Linked Fields
  • Configuring Batch Processing with a Custom Business Service
• Configuring a Workflow Process for a Multilingual Environment
  • Using Literal Values in a Multilingual Environment
  • Using Expressions in a Multilingual Environment
  • Using Wait Steps with Global Time Calculations
    • Using a Time Zone Setting with a Wait Step
  • Using the Locale Code Parameter

12 Example Workflow Processes

• Example Workflow Processes
• Defining a Workflow Process That Creates an Activity for a Sales Representative
  • Creating the Workflow Process
  • Adding Steps and Connectors to the Workflow Process
  • Defining Properties and Arguments for Workflow Process Steps
  • Defining the Runtime Event That Starts the Workflow Process
  • Defining a Decision Condition for a Decision Step
  • Preparing This Example for Testing
  • Simulating the Workflow Process
  • Verifying the Workflow Process
• Defining a Workflow Process That Attaches an Activity Plan to an Opportunity
  • Creating the New Workflow Process
  • Defining Properties for Workflow Process Steps
  • Preparing Example Data for the Simulation
  • Validating and Testing the Workflow Process
  • Configuring the Button That Starts the Workflow Process
  • Verifying the Functionality of the Workflow Process
• Defining a Workflow Process That Manages Research Activities for a Service Request
  • Creating the Workflow Process
  • Configuring the Workflow Process Steps and Connectors
  • Verifying the Workflow Process

13 Example Workflow Processes That Call a Business Service

• Example Workflow Processes That Call a Business Service
• Examples That Use the Server Requests Business Service
  • Using the Server Requests Business Service to Start a Workflow Process from a Script
  • Using the Server Requests Business Service to Call EIM
• Examples That Use the Outbound Communications Manager Business Service
  • Using the Outbound Communications Manager with a Substitution

14 Using Predefined Workflow Policies

• Using Predefined Workflow Policies
• About Workflow Policies
  • Overview of Workflow Policy Objects
  • Relationships Between Objects of a Workflow Policy
  • Viewing the Hierarchy That Exists Between Workflow Policy Objects
  • Example of an Entity Relationship Diagram for a Workflow Policy
  • Using a Workflow Policy to Monitor Tables
  • Structure of a Workflow Policy
  • Workflow Policy Condition
  • Workflow Policy Action
  • Workflow Policy Program
  • Sequence That a Workflow Policy Uses
  • Hierarchy of Workflow Policy Objects
  • How Siebel Indicates the Primary Workflow Policy Component
• Types of Predefined Workflow Policy Programs
  • Overview of Predefined Workflow Policy Programs
  • Workflow Policy Program That Sends a Page
  • Using Numeric Paging
  • Workflow Policy Program That Sends an Email
  • Sending an Email to an Address Stored in a Custom Field
  • Workflow Policy Program That Sends a Notification
  • Activating the Check New Broadcasted Message Workflow Policy
  • Workflow Policy Programs That Run a Database Operation
  • Workflow Policy Program That Runs an External Program
• Using Predefined Workflow Policy Programs
  • Using a Workflow Policy Program to Manage the Service Request Close Date
  • Using a Workflow Policy Program to Assign a Service Request Owner
  • Using a Workflow Policy Program to Escalate a Service Request
  • Using a Workflow Policy Program to Send a Quote Through a Pager
• Using Predefined Workflow Policy Programs for Siebel Marketing
  • Using a Workflow Policy Program to Send Email for a Marketing Campaign
    • Modifying Available Substitutions
  • Using a Workflow Policy Program to Create Activities for a Marketing Campaign
  • Using a Workflow Policy Program to Assign a Contact to a Marketing Campaign
  • Developing a Workflow Policy That Manages a Marketing Campaign
    • Defining Workflow Policy Actions for the Marketing Campaign
    • Defining the Workflow Policy Group for the Marketing Campaign
    • Defining the Email for the Marketing Campaign Policy
    • Defining the Assign Non Respondents Policy
      • Defining Logic That Calls the Assign Nonrespondents Policy
• Configuring a Predefined Workflow Policy
  • Viewing Groups of Predefined Workflow Policies
  • Configuring a Predefined Workflow Policy for Messaging
  • Identifying Objects That the Workflow Policy Must Modify

15 Defining Custom Workflow Policies

• Defining Custom Workflow Policies
• Process of Planning a Workflow Policy
  • Creating a Plan for the Workflow Policy Group
    • Grouping Workflow Policies That Include Similar Durations
  • Creating a Plan for the Workflow Policy
    • Developing Workflow Policies in Small Groups
  • Identifying Objects That the Workflow Policy Monitors
  • Determining Settings for the Workflow Policy and Policy Conditions
  • Creating a Plan for the Workflow Policy Action
  • Examining Predefined Workflow Policies
  • Creating a Plan for the Test and Migration Strategy
    • Guidelines for Creating a Plan for the Test and Migration Strategy
  • Examples of Planning a Workflow Policy
    • Planning a Workflow Policy That Sends a Discount Notice
    • Planning a Workflow Policy That Notifies the User That Service Requests Require Attention
• Process of Defining a Workflow Policy
  • Defining a Workflow Policy Group
  • Defining a Workflow Policy Action
  • Restrictions with Defining a Workflow Policy Action
  • Using the Arguments List
    • How Siebel CRM Refreshes the Applets You Use
  • Using the Recipients List
    • Using the Send to Relative Recipient Type
    • Sending an Email to Multiple Relative Recipients
  • Defining a Workflow Policy
    • Restrictions with Defining a Workflow Policy
• Examples of Configuring Workflow Policies
  • Examples of Configuring a Workflow Policy Action
    • Configuring a Workflow Policy Action That Sends a Page
    • Configuring a Workflow Policy Action That Sends an Email with a Repeating Message
    • Configuring a Workflow Policy Action That Sends a Notification
    • Configuring a Workflow Policy Action That Runs a Database Operation
    • Configuring a Workflow Policy Action That Runs an External Program
    • Configuring an External Program to Run on UNIX
  • Examples of Configuring a Workflow Policy
    • Configuring a Workflow Policy That Sends Paging Notification of Service Requests That Are Not Assigned
    • Configuring a Workflow Policy That Sends an Email Notification of Open Opportunities
      • Aligning the Timing of the Workflow Policy Monitor with Email Creation
• Customizing Workflow Policy Objects
  • Displaying Workflow Policy Object Types
  • Configuring a Custom Workflow Policy Column
    • Configuring a Workflow Policy Condition That References a Foreign Key
  • Configuring a Custom Workflow Policy Object
  • Configuring a Custom Workflow Policy Component
  • Configuring a Custom Workflow Policy Component Column
    • Modifying a Workflow Policy Component Column to Display a Custom Label
  • Configuring a Custom Workflow Policy Program
    • Copying an Existing Workflow Policy Program
    • Using a Carriage Return in a Workflow Policy Program
    • Configuring Required Values
  • Configuring a Workflow Policy Program Argument
    • Guidelines for Configuring a Workflow Policy Program Argument
    • Guidelines for Using an SQL Statement with a Workflow Policy Program Argument
• Defining Conditions for a Workflow Policy
  • Using Standard Comparisons in the Conditions List
  • Using Specialized Operators in the Conditions List
    • Guidelines for Using Specialized Operators
    • Generating Database Triggers with Specialized and Standard Operators
    • Using IS UPDATED in the Conditions List
    • Using IS DELETED in the Conditions List
  • Using Date Calculations in the Conditions List
  • How Siebel CRM Interprets a Field That Is Not Known

16 Administering Workflow Policies

• Administering Workflow Policies
• Confirming Workflow Policies Installation
  • Confirming Siebel Workflow is Set Up for Workflow Policies
• Administering Database Triggers on the Workflow Policy Server
  • Overview of Creating Database Triggers
    • How Generate Triggers Works with a Workflow Policy That Contains Multiple Conditions
    • Using an AND Condition with Multiple Database Triggers
  • Configuring Database Triggers
    • Using the EXEC Parameter
    • Manually Running the SQL Script File
  • Guidelines for Configuring Database Triggers
  • Using Database Triggers with Remote Users
  • Managing Database Triggers and Database Administration
  • Fixing Problems in the S_ESCL_REQ Table
• Administering Email Manager and Page Manager
  • How Siebel Workflow Sends Email
• Running a Workflow Policy with the Workflow Action Agent
  • Starting the Workflow Action Agent
  • Shutting Down the Workflow Action Agent
  • Using Workflow Action Agent for Batch Policies
• Running a Workflow Policy with Workflow Monitor Agent
  • Tables That Workflow Monitor Agent Uses
  • How the Workflow Monitor Agent Runs Workflow Policies
  • How Workflow Monitor Agent Calculates the Duration
  • Using Replication with the Workflow Monitor Agent
  • Starting the Workflow Monitor Agent
  • Stopping or Restarting a Component of the Workflow Monitor Agent
  • Keeping Definitions for Workflow Monitor Agent Current
  • Setting the Parameters of the Workflow Monitor Agent
    • Setting the Use Action Agent Parameter
    • Setting the Keep Log Days Parameter
• Configuring a Workflow Policy to Run in Batch Mode
  • Consolidating Email Messages
  • Configuring Batch Mode to Ensure Siebel CRM Calls a Workflow Policy Correctly
• Moving a Workflow Policy to a Different Group
• Converting a Workflow Policy to a Workflow Process
• Configuring a Workflow Policy to Reference Multiple Tables
• Expiring a Workflow Policy
  • Resolving a Problem That Fails to Load Parent Rows
• Deleting an Obsolete Workflow Policy
  • Locating Workflow Policies That Are Deleted or Expired

17 Monitoring, Testing, and Migrating Workflow Policies

• Monitoring, Testing, and Migrating Workflow Policies
• Tracing a Workflow Policy
• Log Levels for Tracing Events for Workflow Policies
• Using Charts and Reports for Workflow Policies
• Using the Workflow Policy Log to Monitor a Workflow Policy
• Testing a Workflow Policy
• Fixing a Workflow Policy That Does Not Trigger
• Migrating Workflow Policies to the Production Environment
• Setting the Component Parameters Before Running Workflow Policies

18 Siebel Workflow Process and Workflow Policy Reference

• Siebel Workflow Process and Workflow Policy Reference
• Process Property Fields and Arguments
  • Input Argument Fields
  • Output Argument Fields
  • Recipient Argument Fields
  • Search Specification Input Argument Fields
• Predefined Business Services
  • Server Requests Business Service
    • Using Synchronous and Asynchronous Modes with the Server Requests Business Service
    • Server Request Broker Parameters
    • Passing Parameters to Server Components
    • Server Requests Business Service Methods
      • Submit Request Business Service Method Arguments
      • Cancel Request Business Service Method Arguments
  • Workflow User Event Service Business Service
  • Workflow Utilities Business Service
  • Workflow Admin Service Business Service
  • Other Business Services That a Workflow Process Uses
    • Synchronous Assignment Manager Requests Business Service

19 Glossary

• 7.0 Flow
• Arguments
• Branch
• Branch Connector
• Business Object
• Business Process
• Business Rule
• Business Service
• Connector
• Decision Condition
• Decision Point
• End Step
• Error Exception
• Expression Business Component
• Filter Business Component
• Input Argument
• Interactive Workflow Process
• Long-running Workflow Process
• Multi Value Property Window
• Object Type
• Output Argument
• Policy Action
• Primary Business Component
• Process Property
• Process Simulator
• Search Spec Input Argument
• Service Workflow Process
• Siebel Operation
• Start Step
• Step Branch
• Step Instance
• Step Recipient
• Stop Step
• Sub Process
• Sub Process Step
• Task
• User Interact Step
• Wait Step
• Watch Window
• Workflow Mode
• Workflow Policy
• Workflow Policy Column
• Workflow Policy Component
• Workflow Policy Component Column
• Workflow Policy Condition
• Workflow Policy Group
• Workflow Policy Object
• Workflow Process
• Workflow Process Instance
• Workflow Process Program
• Workflow Process Step
• Work Item