SelfServiceContact Operations

For a list of operations associated with this Web service, see the following table.

Name	Description
SelfServiceContactExecute	Used to set the direction of a query on a business component. Valid values are ForwardOnly and Bidirectional. The default value is Bidirectional. The ForwardOnly value is more efficient than Bidirectional, and is recommended in cases where you must process a large number of records in the forward direction only (such as for report generation). For operations that are likely to return more than 10000 records, use ForwardOnly to avoid errors. For more information on executing queries, see the topic on the ExecuteQuery business component method in Siebel Object Interfaces Reference.
SelfServiceContactQueryPage	Performs a query operation based on the viewCriteria and searchSpec set on the instance of SS_Contacts_IO provided as input. This operation is used in Siebel Self-Service Applications version 8.1 for querying the details of the contact, inclusive of the Personal Addresses associated to the contact.

Name

Description

SelfServiceContactExecute

Used to set the direction of a query on a business component. Valid values are ForwardOnly and Bidirectional. The default value is Bidirectional.

The ForwardOnly value is more efficient than Bidirectional, and is recommended in cases where you must process a large number of records in the forward direction only (such as for report generation). For operations that are likely to return more than 10000 records, use ForwardOnly to avoid errors.

For more information on executing queries, see the topic on the ExecuteQuery business component method in Siebel Object Interfaces Reference.

SelfServiceContactQueryPage

Performs a query operation based on the viewCriteria and searchSpec set on the instance of SS_Contacts_IO provided as input. This operation is used in Siebel Self-Service Applications version 8.1 for querying the details of the contact, inclusive of the Personal Addresses associated to the contact.

Request Message Description: SelfServiceContactExecute

For a description of this request message, see the following table.

Node	Description	Type
ExecutionMode	Used to set the direction of a query on a business component. Valid values are ForwardOnly and Bidirectional. The default value is Bidirectional. ForwardOnly is generally recommended over Bidirectional in cases where you must process a large number of records in the forward direction only (such as for report generation). For operations that are likely to return more than 10000 records it is recommended that you use ForwardOnly. For more information on executing queries, see the topic on the ExecuteQuery business component method in Integration Platform Technologies: Siebel Enterprise Application Integration.	View the WSDL by clicking the Related Files link next to the link for Siebel CRM Web Services Reference on the Siebel documentation library.
LOVLanguageMode	LIC Language Independent Code or LDC Language Dependent Code.	String
ViewMode	The default view mode is All. The visibility mode is applied to the business object. Valid values are: Manager, Sales Rep, Personal, Organization, Sub-Organization, Group, Catalog, and All. Note: The ViewMode user property used on the integration object has priority over the ViewMode method argument.	Complex Type
Contact	Corresponds to a record in SS_Contacts_IO. Set the operation accordingly. If Contact details require an update, or if child elements such as Personal Address are present, use the Update operation. Otherwise, set the operation to SkipNode.	String
Contact /Id	ID of the Contact. Set this if the mode on Contact node is Update or SkipNode.	String
Contact /ListOfAccount	Container element for the assigned accounts of this contact. If the mode on the Contact is Insert, then the accounts specified in this list are inserted and assigned to the newly created contact. If the mode on Contact is Skipnode, then accounts specified in this list are made as the only accounts assigned for this contact. All other existing assigned accounts are unassigned by default.	String
Contact /ListOfAccount/ Account	Contact account	String
Contact /ListOfAccount/ Account/ Name, PrimaryContactId, Type	Details of the assigned account.	String
Contact/ ListOfContactCommunicationAddress	Contact address.	String
Contact /ListOfContactCommunicationAddress /ContactCommunicationAddress / AlternateEmailAddress	Alternate email address value to be edited or created.	String
Contact /ListOfContactCommunicationAddress /ContactCommunicationAddress /CommunicationAddressId	ID of the alternate email address value to be edited; blank for adding new alternate email address.	String

Response Message Description: SelfServiceContactExecute

For a description of this response message, see the following table.

Node	Description	Type
SelfServiceContactExecute_Output	Container element for the Execute Operation request.	Complex Type
ListOfSSContact	Corresponds to an instance of SS_Contacts_IO.	View the WSDL by clicking the Related Files link next to the link for Siebel CRM Web Services Reference on the Siebel documentation library.
ListOfSSContact/Contact/Id, ModId	ID and ModId of Inserted, or Updated Contact Record.	String
ListOfSSContact/Contact/ListOfAccount/Account/Id, Mod Id	ID and ModId of Inserted, or Updated Account Record.	String
ListOfSSContact/Contact/ListOfCommunicationAddress/CommunicationAddress/Id, Mod Id	ID and ModId of Inserted, or Updated CommunicationAddress Record.	String

Request Message Description: SelfServiceContactQueryPage

For a description of this request message, see the following table.

Node	Description	Type
SelfServiceContactQueryPage_Input	Container element for the QueryPage Operation request.	Complex Type
ListOfSSContact	Corresponds to an instance of SS_Contacts_IO.	View the WSDL by clicking the Related Files link next to the link for Siebel CRM Web Services Reference on the Siebel documentation library.
ListOfSSContact/Contact	Set contact information.	Complex Type
Contact/ Id	Set the ID of the Contact as a ViewCriteria.	View the WSDL by clicking the Related Files link next to the link for Siebel CRM Web Services Reference on the Siebel documentation library.
Contact/ ModId	Retrieve and pass back while updating, to make sure that Contact record is not updated in the interim.	Complex Type
Contact/ FirstName, MiddleName, LastName, Status, EmailAddress, CellularPhone, HomePhone, FaxPhone, WorkPhone, TimeZoneId, EmailSRUpdatesFlag, SendPromotions	Empty (Columns to be retrieved).	View the WSDL by clicking the Related Files link next to the link for Siebel CRM Web Services Reference on the Siebel documentation library.
Contact/ LoginName, ApprovalStatus, ChallengeQuestion, ChallengeAnswer	Empty (Columns to be retrieved). These columns are related to the username information.	String
Contact/ PrimaryAccountName, PrimaryAddressId, PrimaryAddressName PrimaryPersonalAddressId	Empty (Columns to be retrieved).	String
Contact/ ListOfContactCommunicationAddress	Container element for the AlternateEmailAddress to be retrieved. Contact can have similar subnodes for querying PersonalAddress, Account and AccountBusinessAddress.	String
Contact /ListOfContactCommunicationAddress /ContactCommunicationAddress	Contact communications address.	String
Contact /ListOfContactCommunicationAddress /ContactCommunicationAddress /AlternateEmailAddress	Empty (Columns to be retrieved). Alternate Email Address of the contact.	String
Contact /ListOfContactCommunicationAddress /ContactCommunicationAddress /CommunicationAddressId	Empty (Columns to be retrieved). ID of the Alternate Email Address of the contact.	Complex Type
ExecutionMode	ForwardOnly.	View the WSDL by clicking the Related Files link next to the link for Siebel CRM Web Services Reference on the Siebel documentation library.
LOVLanguageMode	LIC Language Independent Code or LDC Language Dependent Code.	String
ViewMode	All.	Complex Type

Response Message Description: SelfServiceContactQueryPage

For a description of this response message, see the following table.

Node	Description	Type
SelfServiceContactQueryPage_Output	Container element for the QueryPage Operation response.	Complex Type
ListOfSSContact	Corresponds to an instance of SS_Contacts_IO.	View the WSDL by clicking the Related Files link next to the link for Siebel CRM Web Services Reference on the Siebel documentation library.
ListOfSSContact/Contact	Set contact information.	Complex Type
Contact/ Id	ID of the Contact being queried.	View the WSDL by clicking the Related Files link next to the link for Siebel CRM Web Services Reference on the Siebel documentation library.
Contact/ ModId	Container element for the QueryPage Operation response.	Complex Type
Contact/ FirstName, MiddleName, LastName, Status, EmailAddress, CellularPhone, HomePhone, FaxPhone, WorkPhone, TimeZoneId, EmailSRUpdatesFlag, SendPromotions	Primitive details of the contact. EmailSRUpdatesFlag and SendPromotions contain the preferences shown in Siebel Self-Service Applications version 8.1 Registration screens.	View the WSDL by clicking the Related Files link next to the link for Siebel CRM Web Services Reference on the Siebel documentation library.
Contact/ LoginName, ApprovalStatus, ChallengeQuestion, ChallengeAnswer	These nodes contain the values for the username information.	String
Contact/ PrimaryAccountName, PrimaryAddressId, PrimaryAddressName PrimaryPersonalAddressId	These nodes contain the values for the PrimaryAccountName, Primary BusinAddressId, Primary BusinessAddressName and PrimaryPersonalAddressId respectively.	String
Contact/ ListOfContactCommunicationAddress	Container element for the AlternateEmailAddress retrieved.	String
Contact /ListOfContactCommunicationAddress /ContactCommunicationAddress	Email address of the contact.	String
Contact /ListOfContactCommunicationAddress /ContactCommunicationAddress /AlternateEmailAddress	Alternate email address of the contact.	String
Contact /ListOfContactCommunicationAddress /ContactCommunicationAddress /CommunicationAddressId	ID of the alternate email address of the contact.	Complex Type
ExecutionMode	ForwardOnly.	View the WSDL by clicking the Related Files link next to the link for Siebel CRM Web Services Reference on the Siebel documentation library.
LOVLanguageMode	LDC.	String
ViewMode	All.	Complex Type