1. Communications Guide
  2. CMU Account Sync Workflow

CMU Account Sync Workflow

This workflow synchronizes account data between the Siebel CRM application and the billing application.

The following image shows this workflow.

A user initiates this workflow by creating an account record or by changing any field in the business component for an account record in the Siebel CRM application.

This image is described in the surrounding text.

Workflow Description

This workflow performs the following actions:

  1. Query Account. Queries for the updated account details.

  2. Get Custom Attributes. Reads the enterprise details, such as the enterprise server name, language, and locale.

  3. Set Custom Attributes. Sets the enterprise details as part of the request message.

  4. Account Update Web Service. Calls an asynchronous proxy Web service to send the account details to the billing application.

Associated Business Service Methods. The following table shows the steps in this workflow that call business service methods.

Workflow Step Method Called In Business Service

Query Account

QueryById

CMU Query Account Service

Get Custom Attributes

GetEnterpriseParameters

CMU External Integration Service

Set Custom Attributes

SetAttributesToMessage

CMU External Integration Service

Account Update Web Service

UpdateCustomerParty

UpdateCustomerSiebelJMSProducer