CMU Contact Sync Workflow

This workflow synchronizes contact data between the Siebel CRM application and the billing application.

The following image shows this workflow.

A user initiates this workflow by creating a contact record or by changing any field for the business component for a contact record in the Siebel CRM application.

Workflow Description

This workflow performs the following actions:

1. Query Contact. Queries for the updated contact details.

2. Get Custom Attributes. Reads the enterprise details, such as the enterprise server name, language, and locale.

3. Set Custom Attributes. Sets the enterprise details as part of the request message.

4. Contact Update Web Service. Calls an asynchronous proxy Web service to send the contact details to the billing application.

Associated Business Service Methods. The following table shows the steps in this workflow that call business service methods.

Workflow Step	Method Called	In Business Service
Query Contact	QueryById	CMU Query Contact Service
Get Custom Attributes	GetEnterpriseParameters	CMU External Integration Service
Set Custom Attributes	SetAttributesToMessage	CMU External Integration Service
Contact Update Web Service	UpdateCustomerPartyContact	UpdateCustomerSiebelJMSProducer