Billing in Siebel Communications

This chapter describes the procedures for handling customer inquiries about their invoices. It includes the following topics:

• About Billing in Siebel Communications

• Scenario for Using Billing in Siebel Communications

• Generating Credit, Fraud, and Usage Information in Siebel Communications

• Setting Up the Invoice Image Feature in Siebel Communications

• About Accessing or Updating Billing Information in Siebel Communications

• Process of Accessing or Updating Billing Information in Siebel Communications (End User)

• Process of Entering Payment Against an Outstanding Balance in Siebel Communications (End User)

• Viewing Usage Details in Siebel Communications (End User)

• Viewing Unbilled Charges in Siebel Communications (End User)

• Process of Creating Adjustments in Siebel Communications (End User)

• Process of Making Payment Arrangements in Siebel Communications (End User)

• Requesting a Duplicate Invoice in Siebel Communications (End User)

• Updating a Billing Profile in Siebel Communications (End User)

• Additional End-User Tasks for Billing Management