Viewing Balance Groups for a Billing Profile

In a billing profile, end users can view balance groups. A balance group is a collection of resources associated with one or more services within a bundle of services for an account. Examples of resources include:

• 1000 free minutes applicable to all the phone lines in a family plan.

• 1 frequent flyer mile for each minute of time on any phone line in a family plan.

• 3 MB of data to download at no charge.

• 100 Short Message Services (SMS) applicable to mobile and wire line services.

A balance group can have a single currency balance and multiple noncurrency balances (for example, the balance of unused phone minutes). Though customers are generally not aware of balance groups in a bundle, they understand how resources are applicable to the services within a bundle.

This task is a step in Process of Accessing or Updating Billing Information in Siebel Communications (End User).

To view balance groups for a billing profile

1. Navigate to the Billing Profile portal.

   For information on the billing profile, see Accessing Billing Information

2. Click Refresh to retrieve up-to-date data from the billing application.

3. To view the currency and noncurrency balances as well as the services for a group, select that group in the Balance Group list and scroll down to the Balance list and to the Services list.

4. To view validity details for a balance, select that balance in the Balance listing.

   The Balance Details list displays the validity details.