Closing Unassigned Change Requests

If the product manager decides the change request (CR) is not a real issue, then the manager can close it for various reasons. For example, the manager might determine that the issue is not a product defect, or the manager might decide to decline an enhancement request.

To close an unassigned change request

1. Navigate to the Quality screen, then the Change Request List view.

2. Select a CR record.

3. In the Change Request form, select Closed in the Status field.

4. In the Substatus field, complete one of the following steps:

   • If the CR does not reflect a real issue in the current product, then select a value such as Not a Bug or No Longer Applicable.

   • If the CR is an enhancement request, and you cannot accommodate the request, then select Enhancement Declined.

   • If the CR is a duplicate of an existing issue, then select Dup-Double Entry, and enter the CR number for the existing issue in the Primary Occurrence field.

5. In the Change Request list, drill down on the Change Request number (#) field.

6. In the Comments field of the More Info form, add a note explaining the reason for closing the CR.