1. Field Service Guide
  2. Reassigning Change Requests

Reassigning Change Requests

If the product manager decides that the change request (CR) describes a real issue, then the manager first confirms that the CR is in the manager’s functional area. If the manager determines that the functional area for the CR is incorrect, then the manager reassigns the CR to the appropriate area.

To reassign a change request

  1. Navigate to the Quality screen, then the Change Request List view.

  2. Select a CR record.

  3. In the Change Request form, change the values in the Area and Subarea fields, as needed.

  4. In the Change Request list, drill down on the Change Request number (#) field.

  5. In the Comments field of the More Info form, add a brief explanation of the reason for reassigning the CR.