Cost Lists

Siebel Field Service contains a costing infrastructure that allows users to track the costs when they occur and then to export these costs to financial applications for posting to the general ledger. Service organizations can associate costs with service calls when service engineers perform the service.

Most companies include product cost information in financial applications. Incorporating this information into Siebel Field Service provides the following advantages:

• Costs are associated with service requests and activities when service engineers perform them.

• Costs are associated with orders for profitability analysis.

• Cost lists can have time limits so that they provide an accurate record of costs when they occur.

• Service inventory is created and valued at any time.