Price Lists

Price lists play an important part in charging and invoicing. The price list provides information to the Charge Engine about the price of parts and materials for an activity associated with a service request. Using a service package might adjust the price.

Price lists link cost lists to service requests, orders, and activities. For example, a cost list, North American Costs, includes the costs of products and resources in North America. When a field service engineer selects a price list for a service request, the associated cost list is automatically linked to the service request.