1. Field Service Guide
  2. Reopening Change Requests

Reopening Change Requests

The change request (CR) creator tries to verify the resolution on the version that the engineer identifies. If the creator determines that the issue is not resolved, then the creator reopens the CR. Reopening the CR sends it back to the engineer for further review.

To reopen a change request

  1. Navigate to the Quality screen, then the Change Request List view.

  2. Select a CR record.

  3. In the Change Request form, select Open-Disagree in the Status field.

  4. In the Change Request list, drill down on the Change Request number (#) field.

  5. In the Comments field of the More Info form, enter an explanation of your reason for disagreeing with the resolution.