About Using Loyalty Member Services

Member Services are completed by member service representatives using a task-based interface. Member Services include:

• Enrolling Members in Loyalty Programs

• Enrolling Members in Loyalty Promotions

• Reissuing Redemption Vouchers

• Cancelling Redemption Vouchers

• Renewing Loyalty Memberships

• Cancelling Loyalty Memberships

• Purchasing Lounge Services

• Transferring Points Between Loyalty Members

• Giving Gift Points from One Loyalty Member to Another Member of the Same Program

• Entering Accrual Disputes

• Reactivating Loyalty Points