1. CTI Administration Guide
  2. Configuring the Push Keep Alive Driver

Configuring the Push Keep Alive Driver

The following procedure describes how to configure the Push Keep Alive driver. Descriptions of the driver settings and the default driver parameter values follow.

To use the Push Keep Alive driver

  1. Start the Siebel application, such as Siebel Call Center, logging in as the system administrator (for example, as the user SADMIN).

  2. Navigate to the Administration - Communications screen, then the Communications Drivers and Profiles view.

  3. Click the Profiles tab and enter a new record with a name that identifies the profile with the Push Keep Alive communications driver. For example, enter Push Keep Alive.

  4. In the Profile Parameter Overrides child applet, create records with values similar to those listed in the following table.

    Parameter Value

    Name

    Select PushKeepAliveTimer from the drop-down list.

    Value

    Enter the time interval (in seconds) between the Push Keep Alive driver sending messages. For example, enter 180 to have the driver send a heartbeat message every 180 seconds.

  5. Click All Configurations in the application link bar and select your configuration in the displayed list.

  6. Click the Profiles screen tab.

    The list of profiles currently associated with your configuration appears.

  7. Click New.

    The Add Communications Profiles dialog box appears. This dialog box displays the list of currently available profiles.

  8. Select Push Keep Alive, then click OK.

    This associates the Push Keep Alive communications driver with your configuration. It means that a heartbeat message is sent at the interval that you specify (for example, every 180 seconds).

  9. Do one of the following:

    • If you use the Communications Configuration Manager server component to cache your configuration, then shut down and restart your Siebel Server to apply the changes made in steps Step 1 to Step 8.

    • If you do not use the Communications Configuration Manager server component, then log out and log into the application for these changes to take effect.

      For more information about the Communications Configuration Manager component, see Administering Communications Configuration Manager.