Creating or Modifying a Communications Configuration

This topic describes how to create or modify a communications configuration. It contains the following information:

In the Administration - Communications screen, use the All Configurations view to create or modify a communications configuration.

After you create a communications configuration, you must create and associate parameters, profiles, agents, events, and commands in order for the configuration to be functional.

Create as many separate configurations as you might need in order to group agents who require similar settings for all of the applicable configuration parameters. For an example of a parameter that might have to be set differently for different sets of agents, see the description of the AutoLoadDriver parameter.

Tip: Rather than using the Administration - Communications screen to create or modify communications configuration data directly, you can export some of the data to files and modify or extend it using a text editor. Then you can import the data into the test or production Siebel database when you are ready to test, deploy, or update the communications configuration.

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