Modules That Might Use Communications Configurations

Siebel Email Response customers can also use communications configurations. Note that:

• If inbound email messages are routed using an integrated package for queuing and routing, then you must use communications configurations.

• If inbound email messages are routed manually or using Siebel Assignment Manager, then you cannot use communications configurations.

Using communications configurations enables your agents to use features such as the communications toolbar and communications commands in the application-level menus. It also enables you to use an integrated queuing package to route inbound work items and to support multichannel communications capabilities.