Communications Configurations and the Send Email, Send Fax, Send Wireless Message, and Send Page Commands

The Send Email, Send Fax, Send Wireless Message, and Send Page commands are available through the communications toolbar for agents who are enabled to use interactive communications session functionality with Siebel CTI or with Siebel Email Response when used with an integrated package for queuing and routing.

For these commands to be available through the communications toolbar, employees must be specified as agents within a communications configuration, and session communications must be enabled for the Siebel application. For more information, see Enabling Session Communications.

By default, these commands are also available in the File application-level menu for Siebel Business Applications users. A communications configuration is not needed in order for employees to access these menu commands. Apart from Send Page, these commands use communications drivers and profiles and are available when the communications infrastructure is in place. When the Send Email command is integrated with Microsoft Outlook, it does not use communications drivers and profiles.

For more information about the Send Email, Send Fax, Send Wireless Message, and Send Page commands, see Siebel Email Administration Guide.