1. CTI Administration Guide
  2. Special Event Attributes

Special Event Attributes

Many of the special events shown in the following table have some or all of the following attributes:

  • ChannelType. The language-independent value representing the channel type of this work item.

  • ProfileName. The communications driver profile for which this work item is applicable.

  • WorkItemID. The ID number of this work item.

  • WorkItemMode. The mode of this work item, where 1 represents an inbound work item, and 2 represents an outbound work item.