Features for Siebel Email Response

This topic presents an overview of the following Siebel Email Response features:

• Server Components for Siebel Email Response

• Timestamp Fields

• Cryptographic Protocols and Communications Drivers

• Structured and Unstructured Email Processing

• Service-Level Agreements

• Siebel Workflow and Routing and Queueing Methods

• Multiple Organizations and Siebel Email Response

• Contact Identification by Email Address

• Smart Character Set