What’s New in Siebel Email Administration Guide, Siebel CRM 22.8 Update

The following information lists the changes described in this version of the documentation to support this release of the software.

Siebel Email Administration Guide, Siebel CRM 22.8 Update

Topic Description

Spell Check (removed)

Removed and modified topics. Removed references to the spell check feature, which is no longer supported. If available, then use the spell check functionality enabled in your browser or use a third-party spell check plug-in for your browser.

Supported Email Sender Software and Email Servers (modified)

RFC Standards That Siebel CRM Is Compliant With (modified and renamed)

Modified and renamed topics. Renamed "Email Servers That Oracle Validates" to use a title that more accurately reflects its content. Updated both of the linked topics to more accurately reflect the nature of support for email servers used with Siebel Email Response.

Configuring Driver Parameters to Support Microsoft OAuth 2.0

New topic. Support for Microsoft OAuth 2.0 is new for Siebel CRM 22.8 Update. If you are using Microsoft Exchange Online, then you must enable Microsoft OAuth 2.0. Using this authentication method requires setting the communications driver profile Enable Microsoft OAuth2 to TRUE for the Internet SMTP/IMAP Server or Internet SMTP/POP3 Server driver profile, along with several other communications driver profile parameters.

Parameters for Internet SMTP/IMAP Server Driver and Internet SMTP/POP3 Server Driver

Modified topic.

Added descriptions of parameters used for enabling Microsoft OAuth 2.0.

Added descriptions of the parameters Disable Java for IMAP Login, Disable Java for IMAP Plain, Disable Java for POP3 Login, and Disable Java for POP3 Plain.

Added descriptions of the Enable Java for POP3 and Mail Servlet URL parameters, which are used in configuring the 64-bit JRE, as described in a prior update of this guide.

Add description of the Enable Set Message-ID parameter.

Configuring Client-Side Integration for Send Email Command (modified)

Configuring Email Client Integration with Microsoft Outlook (new)

Process of Configuring Third-Party Email Integrations (removed)

Sending Email Messages Using Microsoft Outlook (modified)

Removed and modified topics. Removed information about the email integration with Lotus Notes for Send Email (F9).

Also removed some of the information about the integration with Microsoft Outlook for Send Email (F9). Information that remains about Microsoft Outlook applies to the email integration for Send Email (F9) that uses Desktop Integration Siebel Agent (DISA). See also Desktop Integration Siebel Agent Guide.

Added mention of the Append Template to Email Body system preference for Send Email (F9).