Overview of Siebel Email Response

This chapter provides an overview description of Oracle’s Siebel Email Response. It includes the following topics:

• About Inbound and Outbound Communications

• Fundamentals of Using Siebel Email Response

• Features for Siebel Email Response

• Methods for Deploying Siebel Email Response

• Siebel Email Response and Siebel CRM Applications

• Architecture for Siebel Email Response

Note: The terms dragging and drag and drop are used in this guide to describe how to select or move items on the UI using a mouse or similar device. You move an item by first selecting the item and (with the mouse button depressed) then moving the item elsewhere on the UI (where you release the mouse button).