Configure and activate Runtime Event for Sentiment Analysis at Activities Level
Runtime Events with the details of the Event, Action Set and corresponding Action for Sentiment Analysis at Activities level is shown below:
| Name | Active | Description |
|---|---|---|
| OCI Generative AI Service Activity Sentiment | True | Trigger when Activity Type is changed to Call - Inbound or Email - Inbound |
Actions:
Actions to be populated as below which is used by Sentiment use cases while using the
COHERE command-r (cohere.command-r-XXXX) LLM.
| Name | Action Type | Seq | Active | BS Name | BS Method | BS Context |
|---|---|---|---|---|---|---|
| ActivitySentiment | BusService | 1 | True |
SiebelOCIAIService |
InvokeOCIAI |
GenAI:GenerateChatText |
Actions to be populated as below which is used by Sentiment use cases while using the
COHERE command (cohere.command-r-XXXX) OR LLAMA 70b
(meta.llama-XXXX).
| Name | Action Type | Seq | Active | BS Name | BS Method | BS Context |
|---|---|---|---|---|---|---|
|
ActivitySentiment |
BusService | 1 | True |
SiebelOCIAIService |
InvokeOCIAI |
GenAI:GenerateText |
Events:
| Seq | Object Type | Object Name | Event | Subevent | Conditional Expression | Action Set |
|---|---|---|---|---|---|---|
| 3 | BusComp | Action | SetFieldValue | Type |
SystemPreference("EnableOCIAIGenAI") = "Y" AND ([Type] = LookupValue ('TODO_TYPE' , 'Call - Inbound') OR [Type] = LookupValue ('TODO_TYPE' , 'Email - Inbound')) AND GetProfileAttr('Me.ActiveViewName')='Service Request Detail View' |
OCI Generative AI Service Activity Sentiment |