Configure and activate Runtime Event for Sentiment Analysis at Service Request Level
Runtime Events with the details of the Event, Action Set and corresponding Action for Sentiment Analysis at Service Request level is shown below:
| Name | Active | Description |
|---|---|---|
| OCI Generative AI Service SR Sentiment and Classification | True | Trigger when Service Request is saved |
Actions to be populated as below which is used by Sentiment use cases while using the
COHERE command-r (cohere.command-r-XXXX) LLM.
| Name | Action Type | Seq | Active | BS Name | BS Method | BS Context | Conditional Expression |
|---|---|---|---|---|---|---|---|
|
ServiceRequestSentiment |
BusService |
1 |
True |
SiebelOCIAIService |
InvokeOCIAI |
GenAI:GenerateChatText |
SystemPreference("EnableOCIAIGenAI") = "Y" |
Actions to be populated as below which is used by Sentiment use cases while using the
COHERE command (cohere.command-r-XXXX) OR LLAMA 70b
(meta.llama-XXXX).
| Name | Action Type | Seq | Active | BS Name | BS Method | BS Context | Conditional Expression |
|---|---|---|---|---|---|---|---|
|
ServiceRequestSentiment |
BusService |
1 |
True |
SiebelOCIAIService |
InvokeOCIAI |
GenAI:GenerateText |
SystemPreference("EnableOCIAIGenAI") = "Y" |
Events :
| Seq | Object Type | Object Name | Event | Subevent | Conditional Expression | Action Set |
|---|---|---|---|---|---|---|
|
1 |
BusComp | Service Request | WriteRecord |
N/A |
[Description] IS NOT NULL |
OCI Generative AI Service SR Sentiment and Classification |