Creating a Custom Siebel Assignment Manager Server Component for Interactive Assignment

In general, interactive assignment always goes to the Assignment Manager (AsgnSrvr) component. However, it is possible to create a custom Assignment Manager component called AsgnSrvrSR to handle only interactive assignments for Service Request objects.

The following procedure describes the steps involved in creating AsgnSrvrSR for handling only interactive assignments for Service Request objects.

To create a custom Assignment Manager server component (AsgnSrvrSR) for interactive assignment

1. Create a new component definition called AsgnSrvrSR, set the Key Based Enabled parameter to TRUE, then restart the Siebel Server services.

2. On the Service Request business component user property, add the following user property value, and then deploy the change it into the Siebel runtime repository:

   User Property Name	User Property Value
   Assignment Manager Component	AsgnSrvrSR

3. Perform interactive assignment on a service request.

   When you do this, notice that the request is routed to the AsgnSrvrSR component to execute, evaluate rules, and find candidates.