Preparing to Release Assignment Rules
This topic is part of About Assignment Rule Administration.
The following table lists the administrative tasks for preparing for and releasing assignment rules. Perform these tasks in the order provided, and in the environment indicated, where they apply to your deployment.
Task |
GUI |
Siebel Tools |
---|---|---|
1. (Optional) Defining Server Key Mappings for Assignment Rule Groups. |
Yes |
No |
2. (Optional) Set up Assignment Manager for availability-based assignment. In Siebel Tools, complete several tasks. See Process of Configuring Assignment Objects for Availability-Based Assignment. In the GUI, check the Check Employee Calendar field for each assignment rule that you want to assign by availability. |
Yes |
Yes |
3. (Optional) Define load splitter configuration. |
Yes |
No |
Yes |
No |