Managing Contacts

This chapter provides information about standard Siebel Automotive functionality for contact management. It consists of the following topics:

• About Contacts

• Scenario for Working with Automotive Contacts

• Contacts Process Workflow

• Contact Record Relationships

• Process of Using Automotive to Work with Contacts

• Managing Relationships Between Contacts

• Associating a Vehicle with a Contact

• Viewing Service History and Sales History for a Contact

• Managing Service History Information

Note: Your company’s application configuration and business processes may differ from the procedures or business scenarios presented in this chapter.