Agreements and Entitlements in Siebel Communications

This chapter describes agreements and entitlements, and provides procedures for managing them. It includes the following topics:

• About Agreements and Entitlements in Siebel Communications

• Scenarios for Using Agreements and Entitlements in Siebel Communications

• Setting Up Templates for the Auto Document Feature of Siebel Communications

• Adding an Agreement in Siebel Communications (End User)

• Adding Agreement Terms and Generating Totals in Siebel Communications (End User)

• Creating and Printing an Agreement Document in Siebel Communications (End User)

• Associating an Agreement with an Order in Siebel Communications (End User)

• Associating an Agreement with a Service Item in Siebel Communications (End User)

• Revising an Agreement in Siebel Communications (End User)

• Viewing Agreement Details in the Explorer in Siebel Communications (End User)