Contents

• Title and Copyright Information
• Preface

1 What’s New in This Release

• What’s New in Siebel Deployment Planning Guide, Siebel CRM 25.1 Update
• What’s New in Siebel Deployment Planning Guide, Siebel CRM 22.1 Update
• What’s New in Siebel Deployment Planning Guide, Siebel CRM 21.8 Update

2 Siebel Architecture Overview

• Siebel Architecture Overview
• Building Blocks of a Siebel CRM Deployment
• About Siebel Client Types
  • Siebel Web Client
  • Siebel Mobile Web Client
  • Siebel Developer Web Client
  • Siebel Mobile Applications
• About the Siebel Application Interface
• About the Siebel Enterprise Server and the Siebel Server
  • Siebel Enterprise Server
  • Siebel Server
  • Application Object Manager
• About the Siebel Gateway
• About the Siebel File System
• About Siebel Server Load Balancing
• About Siebel Internet Session Network API
• User Request Types
• About the Siebel Connection Broker
• About the Server Request Broker
• About the Server Request Processor
• About Siebel Enterprise Application Integration
• About Siebel Enterprise Integration Manager
• About Siebel Tools and Siebel Web Tools
• Example of User Request Flow in a Siebel CRM Deployment
• About Siebel Open UI

3 Siebel Infrastructure Planning

• Siebel Infrastructure Planning
• Process of Infrastructure Planning
• Determining How Siebel CRM Applications Are Used
• Defining Data Flows and Integration Requirements
• Determining Database Requirements
• Mapping Business Requirements to Siebel Server Components
• Defining High Availability Policies
• Mapping Siebel CRM Deployment Elements to Platforms
  • Determining Server Platform Requirements
  • Topology Planning Guidelines
  • Recommendations for Collocating Server Components
• Determining Network Requirements
• Defining a Test and Transition Plan for the Siebel CRM Deployment

4 High Availability Deployment Planning

• High Availability Deployment Planning
• How Service Failures Affect the Siebel CRM Deployment
  • Components Involved in Service Failures
  • Impact of Service Failures
  • Specific Failures and Associated Impact
• About High Availability Deployment Options
• Recommended High Availability Techniques for Specific Services
• Recommendations for High Availability Deployments
  • Profile 1: Uninterrupted Global Deployment
  • Profile 2: Large Domestic Deployment
  • Profile 3: Limited Resources Deployment
  • Profile 4: Application Integration Deployment
• About Resilient Processing

5 Server Clustering Planning

• Server Clustering Planning
• About Server Clustering
  • Active-Passive Configuration
  • Active-Active Configuration
• Where to Use Server Clustering
• Recommendations for Server Clustering

6 Data Integrity and Capacity Planning

• Data Integrity and Capacity Planning
• Sizing the Database for a Siebel CRM Deployment
• Database Table Planning
• Database Recovery Planning
• Database Physical Device Planning
• Database RAID Array Planning

7 Application-Level Deployment Planning

• Application-Level Deployment Planning
• Session Communications Server Components
• Session Communications Performance Factors
• Session Communications Deployment Planning
• Siebel Email Response Server Components
• Siebel Email Response Performance Factors
• Siebel Email Response Deployment Planning
• Siebel Product Configurator Server Components
• Siebel Product Configurator Architecture
• Siebel Product Configurator Performance Factors
• Siebel Product Configurator Deployment Planning
  • About Deployment Topology for Siebel Product Configurator
  • About Siebel Product Configurator Caching
  • Determining Factory and Worker Size
  • Example of Sizing the Cache with SnapShot Mode
  • Siebel Product Configurator Deployment Topology Options
  • Example of Deployment Sizing with a Dedicated Siebel Product Configurator Server
• Siebel Workflow Deployment Planning
• Planning Batch Processing When Using Siebel Remote
  • Conditions That Can Cause Missed Transactions
  • Avoiding Missed Transactions