Associating Service Requests with Related Service Requests
While researching an issue for a service request, you might find another service request that relates to the issue. You can associate this other service request to your service request so that this additional information is readily available from your service request.
To associate a service request with a related service request
Navigate to the Service screen, then the Service Request List view.
Drill down on the SR number (#) field for a selected service request, and click the Related SRs view tab.
Create a new related service request, and complete the fields as appropriate.