Generating Correspondence for Service Requests

Periodically, you might want to generate correspondence, such as an email message, to communicate with other people about issues for a service request. For more information about correspondence, see Siebel Applications Administration Guide.

To generate correspondence for a service request

1. Navigate to the Service screen, then the Service Request List view.

2. Select a service request for which you want to generate correspondence.

3. Select File, then Send Email.

4. In the Pick Recipients dialog box, select the contact associated with the selected service request, and click OK.

   Note: The selected service request is not associated with any additional contacts added to the Recipients list for service request-related correspondence.

5. In the Send Email dialog box, complete the fields as appropriate.

6. Click Send.