Checking Point Blocks Available for a Loyalty Promotion

If you selected Unlimited in the Point Limit Type field of the Promotion record, then points for the promotion are taken from the company or the partner who owns the promotion. You must check to make sure that enough points exist to support the promotion.

The promotion uses points from point blocks based on the conversion value defined in the Partner Account Debit view. Fields included are:

• Program. Must be the same as the promotion's program.

• Status. Must be Approved.

• Start Date. Must be less than or equal to today (or NULL).

• End Date. Must be greater than or equal to today (or NULL).

• Partner. Must be the same as the transaction's partner. If the transaction's partner is NULL, then must be the same as the promotion's partner.

• Points Remaining. Must be greater than the amount of points being assigned.

To check point blocks available for a promotion

1. Navigate to the Loyalty Program Administration screen.

2. In the Loyalty Programs list, select the program that the promotion is part of and click the hyperlink in its Program Id field.

3. Click the Point Blocks view tab.

4. Check how many points are available in point blocks that have the appropriate values in the fields listed earlier.

5. If not enough points are available, then create more points as described in Creating Point Blocks for Loyalty Programs.