Identifying and Commenting on Rejected Transactions

The host company’s loyalty administrator must query periodically to identify rejected partner transactions. The Loyalty Processing Info view gives details on why the transaction was rejected. If desired, a host company employee can also enter a note on the transaction explaining why the transaction was rejected. Then the loyalty administrator must enter a note explaining why the transaction was rejected.

To identify and comment on rejected transactions

1. Navigate to the Loyalty Transactions view.

2. Run a query with the following values:

   1. Status: Rejected.

   2. Partner Name: The name of a specific partner.

   All rejected transactions for that partner appear.

3. For each rejected transaction:

   1. Navigate to the Loyalty Transactions screen, Processing Info view and look at the Processing Error Info field to determine why the transaction was rejected.

   2. Navigate to the Loyalty Transactions screen, Notes view and enter a note explaining why the transaction was rejected.