Resubmitting Rejected Transactions (Partner)

The partner must review pending transactions periodically in order to identify and fix rejected transactions.

To resubmit rejected transactions

1. In the Partner Portal, navigate to the Loyalty Transactions view.

2. Query to find all transactions with the status Rejected*.

3. For each of these transactions:

   1. Change the transaction's status from Rejected* to In Progress.

   2. Make any necessary changes to the transaction.

   3. If desired, enter an explanation of the changes in the Loyalty Transactions screen, Notes view.

   4. In the Submit To field, select the partner's designated employee.

   5. Change the transaction's status to Submitted.