Architecture for Embedded Interviews
This topic describes the architecture and functional flow of DIV-based embedded interviews for Oracle Intelligent Advisor within Siebel CRM applications, and also identifies the Oracle Intelligent Advisor actions implemented in Siebel CRM to support this feature. Later topics in this chapter describe some of the types of artifacts that you can adapt for your purposes in making use of this feature for your own use cases, and outline configuration tasks necessary to implement this feature.
With DIV-based embedded interviews, the Intelligent Advisor interview is embedded inside a DIV tag in an applet, appearing on an interview view in the Siebel CRM application. Interview styling, policy model (rulebase), and data mapping are defined on the Intelligent Advisor side. Configurations on the Siebel CRM side leverage the framework objects for the integration. Customers can configure the user experience for their customers, clients, or members of the public when they access interviews that are part of particular use cases. To acccomplish this and to enable the sample policy model (rulebase), you configure or define metadata in various types of objects and configuration data. Sample objects and seed data are provided that you can adapt for use cases such as those for Siebel Public Sector Self Service or the Siebel Mobile application for Siebel Financial Services.
The following diagram shows the architecture for the embedded interview feature for Siebel CRM.
This topic contains the following information: