1. Field Service Integration to Oracle Real-Time Scheduler Implementation Guide
  2. How This Integration Locks Assignments and Schedules

How This Integration Locks Assignments and Schedules

This integration locks assignments and schedules in the following ways:

  • If the Lock Assignment flag is set in the Web service input that the BPEL flow receives, then this integration sets the ROW_ID of the employee at the Allowed Crew Name field while sending the request to Oracle Real-Time Scheduler.

  • If the Lock Schedule flag is set in the input, then this integration does not set the period of the request from the earliest start field and latest start field that the input specifies. Instead, it uses the planned start and planned end fields of the input. This integration uses a tolerance of plus or minus ten minutes for the duration of the time period.