1. Field Service Integration to Oracle Real-Time Scheduler Implementation Guide
  2. Mapping a Break Status from Siebel CRM to Oracle Real-Time Scheduler

Mapping a Break Status from Siebel CRM to Oracle Real-Time Scheduler

This integration uses the Siebel_to_ORS_BreakStatusMapping DVM while it synchronizes a Break status from Siebel CRM to Oracle Real-Time Scheduler. This integration maps a Break status from Siebel CRM to Oracle Real-Time Scheduler if Siebel Field Technician updates the status of the Break from the mobile application.

Requirements for Mapping an Activity Status

If you use the Siebel_to_ORS_BreakStatusMapping DVM, then you must make sure your mapping meets the following requirements:

  • The data in the Siebel column must be unique. Multiple Oracle Real-Time Scheduler statuses can map to the same status in Siebel CRM. However, there must not be more than one entry in the map that contains the same status value in the Siebel column.

DVM Entries That Map a Break Status

Siebel Column ORS Column

Start

M1ST

Complete

M1CO