1. Field Service Integration to Oracle Real-Time Scheduler Implementation Guide
  2. Mapping a Shift Status From Siebel CRM to Oracle Real-Time Scheduler

Mapping a Shift Status From Siebel CRM to Oracle Real-Time Scheduler

This Oracle Real-Time Scheduler integration uses the Siebel_to_ORS_ShiftStatusMapping DVM while it synchronizes a Shift status from Siebel CRM to Oracle Real-Time Scheduler. This Oracle Real-Time Scheduler integration maps a Shift status from Siebel CRM to Oracle Real-Time Scheduler if the Siebel Field Technician updates the status of the Shift from the mobile application.

Requirements for Mapping a Shift Status

If you use the Siebel_to_ORS_ShiftStatusMapping DVM, then you must make sure your mapping meets the following requirements:

  • The data in the Siebel column must be unique. Multiple Oracle Real-Time Scheduler statuses can map to the same status in Siebel CRM. However, there must not be more than one entry in the map that contains the same status value in the Siebel column.

DVM Entries That Map a Shift Status

Siebel Column ORS Column

Start

M1ST

Complete

M1CO