1. Field Service Integration to Oracle Real-Time Scheduler Implementation Guide
  2. Overview of How the Connector Synchronizes a Status from Siebel CRM to Oracle Real-Time Scheduler

Overview of How the Connector Synchronizes a Status from Siebel CRM to Oracle Real-Time Scheduler

The field technician can send the following updates to Oracle Real-Time Scheduler:

  • Activity status updates, such as Acknowledged, Enroute, In Progress, Completed, and so forth

  • Shift log on and log off

  • Break start and break complete

  • POU start and POU complete

Siebel CRM sends all status updates that relate to a shift, break, POU, or activity to Oracle Real-Time Scheduler through a single composite. Siebel Field Service Integration to Oracle Real-Time Scheduler uses separate Business Process Execution Language (BPEL) processes within the composite to synchronize a shift, break, POU, or activity.

For more information, see Integration Services