About the Long-Running Workflow Process

A long-running Workflow Process is a type of Workflow Process that is persistent. It can last for hours, days, or months. The Send Order to External Workflow Process is an example of a long-running Workflow Process. It sends an order to a system that is external to Siebel CRM, and then waits for a reply. You can use a long running Workflow Process to define a single Workflow Process that handles an entire business process transaction that coordinates between multiple sub processes. The Quote to Cash business process is an example where a long-running Workflow Process is useful.

To create a collaborative long-running Workflow Process, you can assign a sub process to a user. The Workflow User Event Service business service creates a user event that can span from one user or session to another user or session. For more information, see Workflow User Event Service Business Service.

You cannot use a user interact step in a long-running Workflow Process, but you can add an interactive Workflow Process as a sub process step in a long-running Workflow Process.

If you create a long-running Workflow Process, then you must use a user event and not a runtime event to start or resume the Workflow Process.

For more information, see Options for a Long-Running Workflow Process and Defining a Sub Process that Assigns a Long-Running Workflow Process.