Using Runtime Events with a Long-Running Workflow Process

It is recommended that you do not configure Siebel CRM to use a runtime event to start a long-running Workflow Process because a runtime event is specifically related to a single user and a single session. It originates from Personalization functionality. Instead, it is recommended that you use an interactive Workflow Process or a service Workflow Process to handle a runtime event. After this Workflow Process finishes, Siebel CRM can create a user event that notifies a long-running Workflow Process.