Using an Error Exception Connector to Handle Errors

An error exception connector is a type of connector that can handle the following types of errors:

• Siebel CRM error. A failure that occurs while Siebel CRM sends an email notification.

• User error. A user who attempts to submit an order that is not complete.

You can use an error exception connector to change the flow in a Workflow Process. If an error occurs, then Siebel CRM enters the error code and error message in the Error Code and Error Message process properties. An error exception connector allows you to use values in these properties to define a decision condition.

The Process Designer allows you to define error exception connectors between two steps. If you click the error excception connector on the canvas, then the Properties pane displays the (WF Step Branch) properties for the connector.

Siebel CRM evaluates exception logic for a step after the step finishes. If you must evaluate an exception before the step runs, then you must attach the error exception connector to an upstream step in the Workflow Process.