Using an Error Workflow Process to Handle Errors

An error Workflow Process is a type of Workflow Process that runs if another Workflow Process reaches an error state. If this calling Workflow Process reaches an error state, then Siebel CRM stops the calling Workflow Process, passes system defined process properties to the error Workflow Process, and then runs the error Workflow Process.

A sub process can call an error Workflow Process. An error Workflow Process cannot contain a sub process.

Using an error Workflow Process to handle errors

1. In the Workflow Processes list, locate the Workflow Process that must call the error Workflow Process.

2. In the Workflow Processes list, in the Error Process Name property, choose a Workflow Process.

   Siebel CRM uses the Workflow Process that you define in the Error Process Name property as the error Workflow Process.

3. If the error Workflow Process must change the state of the calling Workflow Process, then add an error exception connector to the calling Workflow Process.

   An error Workflow Process does not return values back to the calling Workflow Process.