1. Business Process Framework: Workflow Guide
  2. Using the In/Out Process Property

Using the In/Out Process Property

If necessary, you can run a Workflow Process to avoid receiving response data. For example, to prevent Siebel CRM from inserting records in the S_SRM_DATA table that can cause a heavy backlog. If the Type field of a process property is Out or In/Out, then Siebel CRM sends a reply to the object that called the Workflow Process. For example, it sends a reply to the Server Request Processor. If the caller:

  • Receives a reply that is not null, then it writes this reply in the S_SRM_DATA table.

  • Receives no reply, then it does not write a reply in the S_SRM_DATA table.

Siebel CRM does the following:

  • If it inserts a request in the S_SRM_REQUEST table, then it also inserts one or more rows in the S_SRM_DATA table for the component request parameters and input arguments that the request uses.

  • When it sends this request, the MSG_TYPE_CD column of the S_SRM_DATA table contains a value of REQ_DATA, which indicates that Siebel CRM must request data or input for the request.

  • If the request finishes, then it inserts a set of rows in the S_SRM_DATA table and sets the value of the MSG_TYPE_CD column to REQ_RESPONSE, which indicates that the request returned a reply to the caller. In this situation, the request is in the S_SRM_REQUEST table, which indicates that the Server Request Processor component is the caller.