Workflow Policy Action

A Workflow Policy action is an event that occurs if the Workflow Policy conditions are met. It includes the following items:

• An action, which is a type of request, such as Send an Urgent Page

• The action parameters, which are the arguments, such as the name of the recipient of the page and the alphanumeric text that Siebel CRM transmits with the page

You can define multiple actions for one Workflow Policy, such as sending a text message to one person and an email to another person. You can reuse an action in multiple Workflow Policies. For more information, see Customizing Workflow Policy Objects

You can also use a Workflow Policy action to start a Workflow Process.

You can pass a constant from a Workflow Policy action to a Workflow Process. For more information, see Passing a Constant from a Workflow Policy Action to a Workflow Process.