Workflow Policy Program That Sends a Page

The following table describes arguments and values for the Send Page Workflow Policy program type. If you choose a Send Page type of Workflow Policy program in the Actions view in the Siebel client, such as Send SR Page, then Siebel CRM displays the Send Page Arguments form and the Recipients list. The Send Page Arguments form allows you to define a template that Siebel CRM uses to create the message it sends to the recipient that you add in the Recipients list.

Argument	Description
Numeric Message Template	Specifies the numeric message if the pager is numeric.
Alpha Message Template	Specifies the text message if the pager is alphanumeric. The following phrase is reserved in Siebel so do not use this phrase in a message: Workflow Policy Object.
Available Substitutions	Specifies the dynamic fields that you can use in the Alpha Message Template. If the action runs, then Siebel updates the substitution value with the value from the record that meets the Workflow Policy conditions.
Request Key	A string indicating which Page Manager should execute the action. You use this when multiple Page Managers are running. When you specify a request key string, it should match the Request Key parameter of the Page Manager that you want to execute the action. Leave this argument blank when you are running one Page Manager or when the Page Manager that executes the action is not important.

Note the following:

• Workflow Policies determine how to format the message depending on the type of pager that the person who receives the page uses.

• If none of the message arguments contains a value, then Workflow Policies logs an error message and Siebel does not finish the action.

• Siebel can send a page only to an employee. It stores pager information for an employee in the Employee Administration view. The Siebel database does not store pager information for contacts.

• Siebel can substitute values in a message that originates from the Available Substitutions field.